Choose the Sync email option, and click Other email accounts:Ĥ. Click on the gear icon on the upper right part of the mailbox page and choose View all Outlook settings:ģ. Accounts that were connected before May 10, 2021, will continue to sync as usual.Ģ. Reach out to your Microsoft 365 administrator and point them over to Enable External Forwarding in Microsoft 365 for the steps they need to take to allow your email to forward to Help Scout.NOTE: Microsoft removed the ability to connect new accounts to on May 10, 2021. Microsoft 365 spam protection might be set to block automatic forwards for your organization. Note: You may need to take an additional step if you're receiving bounce messages after setting up the forwarding here. That will do it - head back into Help Scout to see your emails in your mailbox! Next steps: Set up SPF and DKIM to allow Help Scout servers to send email on your behalf, or set up Custom SMTP to have your email sent from Microsoft 365's servers. Click Save at the bottom of this screen then close the menu by clicking the x in the top right corner. We recommend also checking Keep a copy of forwarded messages as an archive. Click Enable forwarding and paste in your Help Scout email address. If you're not able to log in there, check with your email administrator to find out the address for your OWA login page.Ĭlick on the gear icon in the upper right-hand corner, then View all Outlook settings at the bottom of that menu.Ĭhoose Mail, then Forwarding.

This article will walk you through forwarding email from Outlook Web Access on Microsoft 365 (formerly known as Office 365), also known as OWA, to your Help Scout Mailbox.įirst things first: Make sure you have followed the first steps in Connect Your Custom Address and you have your Help Scout Mailbox Address ready. Forward From Microsoft 365 Outlook Web Access (OWA)

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